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choice hotels

Choice Hotels International Follow Up

July 27, 2009 By Pat Williams

The following is the follow up to this article: Choice Hotels = HUGE Customer Service Fail I am writing on behalf of the Chief Marketing Officer of Choice Hotels International. He has forwarded your comments to my attention. He has also asked me to review the issues you have raised and respond to …

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Choice Hotels = HUGE Customer Service Fail and Recovery

June 27, 2009 By Pat Williams

The Disclaimer I am not a picky customer. I don't expect service perfection. There are only two times in my entire life I have blacklisted a company because of atrocious customer service. Being threatened by a Blockbuster collections letter for a $3 late movie fee after a movie was returned …

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